Refund Policy

Last Updated: March 11, 2025

At Pandy, we are committed to providing high-quality services and ensuring customer satisfaction. If you experience any issues with our services, this policy outlines the conditions under which refunds may be granted.

1. Free Trial

We offer a 15-day free trial for new users. During this period, you will not be charged. If you cancel before the trial ends, no charges will apply. Once the trial expires, billing begins automatically according to your selected plan.

2. Refund Eligibility

Refunds may be granted in the following cases:

• Billing errors (e.g., duplicate charges, incorrect amounts).

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Requests made after 7 days from the transaction date.
• Failure to cancel before renewal.
• Partial subscription usage or unused time.

4. How to Request a Refund

To request a refund, email [email protected] with the following details:

• Your account email address.
• Transaction details (date, amount, and invoice ID).
• A brief reason for the refund request.

Our support team will review your request and respond within 3 business days.

5. Chargeback Policy

If a chargeback is initiated without first contacting our support team, your account may be suspended or permanently restricted. We encourage you to reach out to us before disputing a charge.

6. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly.